Privacy Policy — Eduroutes

Eduroutes (“we”, “us”, “our”) operates the website eduroutes.com and all associated services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and free AI tools.

01 Information We Collect

Information you provide directly

Name, email address, and phone number when you book a session or register an account
Career goals, educational background, and personal objectives shared during consultations
Text content you enter into our AI tools (paraphraser, resume builder, plagiarism checker)
Payment information processed securely through Stripe — we never store card details
Messages and enquiries submitted via our contact form

Information collected automatically

IP address, browser type, device type, and operating system
Pages visited, time spent on pages, and navigation patterns
Referring URLs and search terms used to find our site
Cookies and similar tracking technologies (see our Cookie Policy)

02 How We Use Your Information

To provide, operate, and improve our services and AI tools
To match you with the right mentor or advisor for your goals
To send session confirmations, reminders, and service-related communications
To process payments and manage your subscription or plan
To personalise your experience and remember your preferences
To respond to your enquiries and provide customer support
To analyse usage patterns and improve our website and tools
To send you updates, newsletters, and promotional content — only with your consent
To comply with legal obligations and protect our legal rights

03 AI Tool Data — Special Notice

Your content is never stored permanently. Text you enter into our AI Paraphraser, Resume Builder, or Plagiarism Checker is processed in real time to generate results. Once your session ends, your input data is deleted. We do not store, share, train AI models on, or sell the content you enter into our tools.

04 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

Service providers: Trusted third parties who help us operate our services (e.g. Stripe for payments, Firebase for authentication, Google Analytics for usage data) — bound by strict data processing agreements
Mentors and advisors: Relevant profile information shared with your assigned mentor to enable effective sessions — only with your knowledge and consent
Legal requirements: When required by law, court order, or to protect the rights and safety of Eduroutes or others
Business transfers: In the event of a merger or acquisition, your data may transfer — you will be notified in advance

05 Data Retention

Account data is retained for as long as your account is active
Session and consultation records are kept for 3 years for continuity of service
AI tool inputs are deleted immediately after session ends
Payment records are retained for 7 years to comply with financial regulations
You can request deletion of your data at any time — see Section 07

06 Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings. For full details, see our Cookie Policy.

07 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Ask us to correct inaccurate or incomplete data
Deletion: Request that we delete your personal data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing of your data for marketing purposes
Restriction: Request that we restrict processing in certain circumstances

To exercise any of these rights, email us at info@eduroutes.net. We will respond within 30 days.

08 Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure Firebase authentication, encrypted payment processing via Stripe, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

09 Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if you have an account) and update the “Last updated” date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.