Eduroutes (“we”, “us”, “our”) operates the website eduroutes.com and all associated services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and free AI tools.
01 Information We Collect
Information you provide directly
- Name, email address, and phone number when you book a session or register an account
- Career goals, educational background, and personal objectives shared during consultations
- Text content you enter into our AI tools (paraphraser, resume builder, plagiarism checker)
- Payment information processed securely through Stripe — we never store card details
- Messages and enquiries submitted via our contact form
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring URLs and search terms used to find our site
- Cookies and similar tracking technologies (see our Cookie Policy)
02 How We Use Your Information
- To provide, operate, and improve our services and AI tools
- To match you with the right mentor or advisor for your goals
- To send session confirmations, reminders, and service-related communications
- To process payments and manage your subscription or plan
- To personalise your experience and remember your preferences
- To respond to your enquiries and provide customer support
- To analyse usage patterns and improve our website and tools
- To send you updates, newsletters, and promotional content — only with your consent
- To comply with legal obligations and protect our legal rights
03 AI Tool Data — Special Notice
Your content is never stored permanently.
Text you enter into our AI Paraphraser, Resume Builder, or Plagiarism Checker is processed in real time to generate results. Once your session ends, your input data is deleted. We do not store, share, train AI models on, or sell the content you enter into our tools.
04 Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:
- Service providers: Trusted third parties who help us operate our services (e.g. Stripe for payments, Firebase for authentication, Google Analytics for usage data) — bound by strict data processing agreements
- Mentors and advisors: Relevant profile information shared with your assigned mentor to enable effective sessions — only with your knowledge and consent
- Legal requirements: When required by law, court order, or to protect the rights and safety of Eduroutes or others
- Business transfers: In the event of a merger or acquisition, your data may transfer — you will be notified in advance
05 Data Retention
- Account data is retained for as long as your account is active
- Session and consultation records are kept for 3 years for continuity of service
- AI tool inputs are deleted immediately after session ends
- Payment records are retained for 7 years to comply with financial regulations
- You can request deletion of your data at any time — see Section 07
06 Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings. For full details, see our Cookie Policy.
07 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Restriction: Request that we restrict processing in certain circumstances
To exercise any of these rights, email us at privacy@eduroutes.com. We will respond within 30 days.
08 Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure Firebase authentication, encrypted payment processing via Stripe, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
09 Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if you have an account) and update the “Last updated” date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
11 Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact: